contact.
answers to the most common questions, and how to get in touch.
Email us.
every message gets read. if you have a question about your account, your data, or how a feature works, email us at support@mynella.app.
Frequently asked questions.
is the app really free?
yes. nella Core is free forever. you can log unlimited treatments, track your routine, and use the check-in without paying anything. Pro is for the deep insights and the full history.
how do i cancel Pro?
in your Apple ID settings. you cancel the subscription there, and it stops at the end of the current period. your data remains safe, and your account reverts to Core.
what if my specific treatment isn't in the app?
we cover over fifty treatments right now. if yours is missing, you can log it as a custom treatment. and if you email support@mynella.app to tell us what's missing, we usually add it in the next update.
can i log past treatments?
yes. you can backdate treatments as far back as you like. this is the best way to get your cycle reminders calibrated immediately.
is nella GDPR compliant?
yes. nella is built and operated in the UK and complies with UK GDPR. our full privacy policy: /privacy.
how is my data stored?
on Supabase with row-level security. your data is locked to your account specifically. encrypted in transit and at rest.
can i delete my account?
yes, anytime. one tap in settings. your data is removed from active systems immediately and from backups within thirty days.
can a clinic see my data?
no. nella sits across every clinic you use, which is the whole point. no individual clinic sees what you have done at the others.
ready when you are.
free to use. £4.99 a month for Pro. cancel anytime.
free to use. £4.99 a month for pro. cancel anytime.